The Digital eXperience Solutions (DXS) area of agap2IT was responsible for the implementation of EPALnet, EPAL’s Digital Counter solution.
The platform is an interactive service, with around 32,000 members, which allows customers to consult and update contract data, consult consumption history, check for unpaid water bills, report readings, request services, check for faults of water affecting the place of consumption, among other features, eliminating the need to travel to EPAL facilities.
With a completely new interface, EPALnet is now more user-friendly, intuitive, quick and easy to use, having already reduced the phone calls to EPAL’s customer service lines.
For Ricardo Amado, Director of the agap2IT DXS area, “the use of technology to improve the relationship with EPAL’s customers and the processes associated with the company’s activity was the challenge presented and solved.
The original character of this solution and its implementation format in the national market prove the relevance of the work done by agap2IT and the experience accumulated by the consultant in the development of differentiating technology to respond to the changing needs of companies. The technological solution now implemented becomes a way to enhance the organization’s reach and make its performance more agile and effective ”.
Ricardo Silva, AQM-Aquamatrix Department Coordinator, EPAL – Empresa Portuguesa das Águas Livres, S.A. says that “over the time that we have worked with agap2IT, we have recognized in this company an excellent performance and strong commitment in solving the challenges we presented. The consultant shows great professionalism and has a group of highly qualified and responsible employees ”.
This project was carried out in about 3,200 hours and developed by a team of six consultants with different technical and operational profiles. DXS ‘collaboration with EPAL continues and is currently developing an authentication process with a digital mobile key.
DXS develops a work of proximity with customers, assisting them in their digital transformation. It does so through internal improvement processes, as well as impacting digital products and services.