Innovative service works through videoconferencing.
The Government has launched an emergency hotline for deaf citizens. This is the MAI112 application, is now available for download through 112.pt and will soon be downloaded directly to smartphones through the Play Store (Android) and App Stores (iOS).
But how does this “innovative” service work? Through a videoconference between the deaf person who needs help, the operator of the Urgent Patient Orientation Center and a Portuguese Sign Language interpreter who will do the translation explains the Government in a note.
The application also includes geolocation, sending to the operator the location of the person making the call. It is also possible to communicate with the operator by sending a text message, he adds.
The service is free and will be available 24 hours a day, seven days a week, throughout the national territory, for Portuguese or foreign citizens. To use the service, simply access the internet and install the application on your mobile phone.
The project in question was developed by the Ministry of Internal Administration (MAI) and the State Secretariat for the Inclusion of People with Disabilities and was supported by the Portuguese Federation of Deaf Associations.