According to the recommendations given by the Directorate-General for Health (DGS) regarding the new Coronavirus/COVID-19 and, in order to ensure the well-being of all our visitors, collaborators and the general public, Harry Potter: The Exhibition will close temporarily from Monday, March 16, 2020. We will continue to be aware of all developments and recommendations from the competent authorities.
The tickets for the period in which we are going to remain closed remain valid after the reopening of the exhibition. If you want to return the face value of the ticket, you should go to the point of sale where you purchased your ticket between April 10 and May 9 (exclusively for the days when the exhibition was closed and tickets that did not enter the exposure).
The team will be available for further clarification, you can contact us via email (firstname.lastname@example.org). We anticipate a high number of emails, so we ask for your understanding now, we will endeavor to respond to everyone in a timely manner.