The Francisco Sá Carneiro Airport, Maia, Porto was named the best airport in Europe in 2018 in the category of five to 15 million passengers, an official source at ANA – Aeroportos de Portugal announced today.
“Francisco Sá Carneiro Airport was once again distinguished by Airports Council International (…) winning a prize of great relevance, the best airport in Europe in 2018, in the category of five to 15 million passengers,” reads in a press release sent today.
The award is based on a study by the Airport Service Quality Survey (ASQ) that was carried out for passengers taking into account “34 indicators“, namely the services offered by airports at the level of service, waiting times, courtesy of employees, and comfort.
The study is the responsibility of the Airport Service Quality Survey (ASQ), a leading global benchmarking program in the Passenger Satisfaction Assessment (ASQ) Awards.
The Francisco Sá Carneiro Airport, an infrastructure managed by ANA / VINCI Airports, has “excellent accessibility, direct links to 79 cities and an exemplary service”, adds ANA, noting that that Porto structure had already been elected in 2017 as the second best airport in Europe in the category of more than two million passengers per year.”
“It was with pride that we learned that once again we were chosen by our passengers as one of the best airports in Europe. This is our 12th prize in the last 13 years, consolidating Porto Airport at the highest international excellence levels” in the same communication from ANA, quoted by Thierry Ligonnière, executive director of ANA Aeroportos de Portugal.
In 2018, the airport of Porto reached 11.9 million passengers, an increase of 10.7% compared to 2017.
The director of Porto Airport, Fernando Vieira, adds that the distinctions such as the one known today are “recognition of the work that the team of the Francisco Sá Carneiro Airport performs daily, with passengers and all their passengers. partners “.
“It is the result of the permanent commitment of our teams, and as such, it is a huge pride to realize that we can continue to grow while maintaining the quality we seek to achieve.”
Airports Council International (ACI) is the world’s only professional association of airport operators and represents more than 646 members operating at 1,960 airports in 176 countries.